At AutoCartly, we aim to provide a smooth and hassle-free shopping experience. If you need to cancel your order, we are happy to assist you. Please review our cancellation policy below:

1. Order Cancellation Eligibility
You may cancel your order under the following conditions:

• The cancellation request must be submitted before the order has been shipped. Once an order has been processed or shipped, it cannot be canceled.
• If the product is back-ordered or unavailable, you will be notified, and you may cancel your order or choose an alternative solution.

2. How to Cancel Your Order
To cancel your order, please follow these steps:

1. Contact our Customer Service team at info@autocartly.com or call +1 (727) 558-4161 as soon as possible, ideally within 1-2 hours of placing your order.
2. Provide your order number and request the cancellation.
3. We will confirm whether the order is still in processing or has already shipped.

3. After Shipment
If your order has already been shipped, it cannot be canceled. In this case, you will need to follow our Return Policy once the item arrives. If the product is returned in accordance with our return policy, a refund will be processed after the item is inspected.

4. Partial Order Cancellation
If you wish to cancel only part of your order, please contact us as soon as possible. We will attempt to cancel the specific items from your order before shipping. If the order is already processed or shipped, you can return the unwanted items in accordance with our Return Policy.

5. Refund Process for Canceled Orders
Once an order is successfully canceled before shipment, the full amount of the order will be refunded to the original payment method. Refunds may take up to 7-10 business days to appear in your account depending on your financial institution.

6. Contact Us
If you have any questions or need assistance with order cancellation, please contact us:

Email: info@autocartly.com
Phone: +1 (727) 558-4161
Address: 7901 4th St N #14887 St. Petersburg, FL 33702 USA