At AutoCartly, we are committed to providing you with high-quality automotive products and a satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a straightforward refund policy.

1. Refund Eligibility
You may request a refund under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The product is returned within 30 days of the delivery date.
• The product is not damaged or altered in any way.

2. Non-Refundable Items
Certain items are not eligible for a refund, including:

• Custom or personalized products.
• Products that have been used, damaged, or altered after receipt.
• Digital downloads or services, unless otherwise specified.

3. How to Request a Refund
To request a refund, please follow these steps:

1. Contact our Customer Service team at info@autocartly.com or call +1 (727) 558-4161 within 30 days of receiving your order.
2. Provide your order number, a description of the issue, and the reason for the refund request.
3. If your return is eligible, you will receive instructions on how to return the product.

4. Refund Process
Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is accepted for a refund, we will issue the refund to the original payment method. Please allow up to 7-10 business days for the refund to be processed.

• Shipping Costs: Shipping fees are non-refundable. If you received free shipping as part of a promotion and then return the product, the actual shipping cost will be deducted from your refund.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, AutoCartly will cover the return shipping cost.

5. Exchanges
If you would like to exchange a product for a different size, color, or model, you may request an exchange instead of a refund. Exchanges are subject to product availability. Please follow the same procedure as the refund request, and we will process the exchange accordingly.

6. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately. We will provide you with instructions to return the damaged item and issue a full refund or send you a replacement, depending on your preference.

7. Refund Timing
Refunds will be processed within 7-10 business days after receiving the returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

8. Contact Us
If you have any questions regarding our refund policy or need assistance with a return, please do not hesitate to contact us:

Email: info@autocartly.com
Phone: +1 (727) 558-4161
Address: 7901 4th St N #14887 St. Petersburg, FL 33702USA